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// CASE_STUDY

IHH Healthcare Portal

Client IHH Healthcare
Timeline 07/2022 - 10/2022
Role .NET Developer

Overview

A multi-site healthcare portal for one of Asia's largest private healthcare groups, operating across Malaysia, Singapore, Turkey, and India. The platform manages patient-facing content, appointment booking, doctor profiles, and health information across regional hospital brands.

Technologies Used

C# .NET 6 Sitecore SQL Server Azure JavaScript HTML/CSS

My Role

.NET Developer implementing patient booking flows, content personalization engine, and multi-site content architecture.

Architecture

CDN
Azure CDN
CMS
Sitecore XP
Personalization
xDB Engine
Booking API
.NET 6 Services
Database
SQL Server + xDB
Identity
Azure AD B2C

Challenges

  • Managing content across 15+ hospital brands with shared and localized content
  • Implementing personalized content experiences based on patient history
  • Ensuring HIPAA-like data protection compliance across regions
  • High availability requirements for critical healthcare appointment systems

Solutions

  • Designed Sitecore multi-site architecture with inheritance-based content trees
  • Built personalization rules engine using Sitecore's Experience Platform
  • Implemented data encryption at rest and in transit with role-based access controls
  • Deployed active-active Azure configuration with geo-redundancy

Outcomes & Impact

Unified 15+ hospital websites under one platform

Patient engagement increased by 40% through personalized content

Zero data breaches since platform launch

99.95% uptime for appointment booking system