// CASE_STUDY
IHH Healthcare Portal
Overview
A multi-site healthcare portal for one of Asia's largest private healthcare groups, operating across Malaysia, Singapore, Turkey, and India. The platform manages patient-facing content, appointment booking, doctor profiles, and health information across regional hospital brands.
Technologies Used
C#
.NET 6
Sitecore
SQL Server
Azure
JavaScript
HTML/CSS
My Role
.NET Developer implementing patient booking flows, content personalization engine, and multi-site content architecture.
Architecture
CDN
Azure CDN
→
CMS
Sitecore XP
→
Personalization
xDB Engine
→
Booking API
.NET 6 Services
→
Database
SQL Server + xDB
→
Identity
Azure AD B2C
Challenges
- Managing content across 15+ hospital brands with shared and localized content
- Implementing personalized content experiences based on patient history
- Ensuring HIPAA-like data protection compliance across regions
- High availability requirements for critical healthcare appointment systems
Solutions
- Designed Sitecore multi-site architecture with inheritance-based content trees
- Built personalization rules engine using Sitecore's Experience Platform
- Implemented data encryption at rest and in transit with role-based access controls
- Deployed active-active Azure configuration with geo-redundancy
Outcomes & Impact
Unified 15+ hospital websites under one platform
Patient engagement increased by 40% through personalized content
Zero data breaches since platform launch
99.95% uptime for appointment booking system